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Terms of Sale

General terms of sale

ARTICLE 1 – General requirements

a)    These contractual regulations, hereinafter defined as the "Terms", are valid, effective and enforceable between the company Puro Spa, with registered office in 41123 Modena, Via Tacito 11, VAT number02775260363(hereinafter called "1 Idea") and any person (hereinafter called the "Customer") who makes purchases on line on any website managed by Puro Spa.

b)    These terms govern any purchases made on the website www.puro.it (hereinafter called "Puro"), in compliance with articles 50 et sequitur of Legislative Decree no. 206 of6 September, 2005 (Consumer code).

c)    These Terms are exclusively applicable to the purchases made by e-commerce on the web sites managed by Puro. These Terms are NOT applicable to any purchases made by customers on Puro's shop, or on distributors' shop or shops in general.

ARTICLE 2 – Customer's age

a)     To make an order, it is necessary to be an adult and reachable via telephone. Orders received from minors or without a valid e-mail address and not reachable via telephone will not be accepted.

b)     By registration on the website and creation of a personal account, the Customer declares, under his own personal liability, that he is an adult and in full possession of their faculties.

ARTICLE 3 – Registration and account

a)     Before proceeding with the order, the Customer must register on the Puro website and create his own personal account, compiling the related form with all the required data.

b)     The information provided will be processed in accordance with the requirements of the Information Document prepared in accordance with Article 13, Legislative Decree no. 196/2003, for which, if the Customer wishes to send the order, must grant express consent.

c)     Data communicated through the registration procedure, information provided in accordance with art. 13 of Legislative Decree no. 196/2003 and the Customer's consent to processing of data, will be used by Puro for all subsequent purchases of the Customer, until the Customer changes or cancels the registration.

ARTICLE 4 – Subject of the contract proposal

a)     The contract proposal sent by the Customer to Puro relates to the remote purchase of the tangible movable property indicated and offered for sale on the Puro website.

b)     The contract proposal is made by the Customer exclusively via the Internet, through access of the Customer to the website www.puro.it.

c)     The Customer's contract proposal is sent by the Customer to Puro by fulfilling and sending via the Internet the order form available on the Puro website. Contract proposals sent in any other form other than what indicated on the web site or containing partial information or which do not comply with the procedure indicated on the Puro website will not be accepted.

d)     Puro is free to accept or refuse the contract proposal sent by the Customer.

ARTICLE 5 – Conclusion and effectiveness of the contract

a)     The sale will be considered as concluded with sending by Puro to the Customer of an order confirmation via e-mail.

b)     The order confirmation e-mail contains the Customer's details and those of the order, as communicated by the Customer, the price of the goods purchased, the transport costs and the shipment address to which the goods will be sent. The Customer agrees to check correctness of the data it contains and to notify any corrections promptly.

c)     Puro may not be held liable in any way for data considered as incorrect by the Customer, if said data complies with the communication sent by the Customer on registration.

d)     Puro agrees to describe and present the articles sold on the website in the best possible way and in conformance with the actual product. Any inaccuracies or non-material differences between the presentation on the Puro website and the actual product may not be considered as contractual non-fulfilment. The pictures of the products presented on the Puro website also do not constitute a material contractual element, since they are included only for an indicative representation of the product.

e)     Puro agrees to deliver the goods within 30 days from the day following the date of the order confirmation.

ARTICLE 6 – Product availability

a)     Product availability refers to availability when the Customer consults the product datasheets; however, this must be considered as purely indicative since, due to the simultaneous presence on the website of several users, the products could be sold to others before the order confirmation.

b)     Even after sending of the order confirmation via e-mail by Puro, cases of partial or total non-availability of goods may occur. In this case, the Customer will be promptly informed of this and may decide whether to accept delivery of the available products or request cancellation of the order, notifying his intention to the customer service via e-mail.

ARTICLE 7 – Payment methods

a)     Any payment by the Customer must be made solely using the methods indicated on the Puro website.

b)     If non-availability of a product is discovered after the order is sent and booking of the amount on paper, Puro will take the necessary measures with the bank operator to reverse the transaction relating to the unavailable goods. Effective charging of the amount of the order will only occur when the goods are ready for shipment.

c)     Communications relating to payment and data communicated by the Customer when payment is made take place on special protected lines and with all the guarantees provided by use of the security protocols contemplated by payment circuits.

ARTICLE 8 - Prices

a)     All sale prices of the products shown and indicated on the Puro website are expressed in Euro and include VAT.

b)     Shipment costs are not included in the purchase price, but are indicated and calculated when the order is processed and indicated on the order summary table before payment is made.

c)     The Customer accepts that Puro is entitled to change its prices at any moment. However the goods will be invoiced on the basis of the prices indicated on the website when the order is made and confirmed via e-mail sent by Puro as confirmation of acquisition of the order.

ARTICLE 9 – Right of withdrawal

a)     According to the current legal requirements, the Customer is entitled to withdraw from purchase without any fine and without specifying the reason within a deadline of 10 working days from the date of delivery of the products.

b)     If the Customer should decide to exercise his right of withdrawal, he must send an express communication via registered letter with notice of receipt, addressed to Puro Spa, with registered office in 41123 Modena, Via Tacito 11, or via e-mail sent to the address indicated on the Puro website. According to law, shipment costs for return of the goods must be paid by the Customer.

c)     The communication of withdrawal must contain:

  1. 1. the intention of using the right of withdrawal;
  2. 2. the name of the product or products which it is intended to return and the relative quantities;
  3. 3. the bank details which must be used for the bank transfer of reimbursement (ABI code - CAB code – current account number);
  4. 4. the e-mail address or the fax number which Pillux must use to communicate the return status.

d)     The goods must be returned undamaged, in the original packaging, complete in all parts (including packaging and any documentation and accessory equipment) and complete with the attached tax documentation.

e)     The packaging of products to be returned is the responsibility of the customer and each product returned must be packaged correctly for shipment via express delivery service. If the original packaging is no longer available, identical or better packaging must be used.

f)     The product to be returned must be delivered to the delivery service within ten days of receipt of the goods.

g)     Products returned damaged will not be accepted and/or reimbursed.

h)    Without prejudice to the right of checking compliance with the above, Puro will reimburse the amount of the products returned within the shortest time possible and, in any case, within a maximum of 30 days from receiving the returned products.

i)     Shipment costs paid for initial sending of the goods are not reimbursable.

ARTICLE 10 - Product warranty

a)     All products presented on the Puro website are covered by a legal two-year warranty against defects in conformity, in compliance with current regulations. In order to use the warranty, the Customer must keep the invoice transmitted via e-mail following purchase, which may be printed.

b)     In the case of receipt of products which do not conform with the order or are faulty, the Customer must send a notification via e-mail, as required by art. 132 of the consumer code, to the Puro customer service within 7 days of discovering the non-conformity.

c)     The product shown on the Site are subject to continuous updating and therefore purely indicative and subject to any errors, inaccuracies. PURO may, at any time, in its sole discretion, make any formal or structural changes to the products described in the Site, to the color tones or to the accessories and equipment of the products.

d)     Puro will contact the delivery service, which, compatibly with its availability, will collect the goods free of charge for the Customer.

e)     Costs for any product change or return shall be owned by Puro if the Customer is an Italian resident or by Customer if the Customer is a foreign resident.

f)     Puro reserves the right to check the claimed non-conformity and, in the case of confirmation, will ship the replacement goods.

g)     Delivery of the replaced product shall be cured by Puro at its own cost, to the same address indicated by the Customer on the registration form. If the Customer, in the meantime, changes his address and is willing to receive the good at the new address, must send a specific written requirements to Puro. Eventual adding cost for delivery shall be supported by the Customer and by the Customer in advance.

h)     This warranty shall not apply if the product has been damaged by abuse, misuse, negligence, accident, modification, tampering or by any other causes unrelated to defective materials and/or workmanship including acts of God.

i)      Puro 's warranty only covers product(s) manufactured by Puro and purchased by Customer on the Puro website.

k)     Repair or replacement as provided under this warranty is Puro 's exclusive liability to the Customer for defective products.

l)      Puro shall not be lialbe for any incidental or consequential damage caused by defective goods, personal injuries, property damage or economic loss. Puro does not guarantee suitability of its product for Customer application and shall not be liable for any damage, loss of data, or otherwise caused to the device when used with any Puro product.

ARTICLE 11 – Delivery methods

a)     The products will be delivered via express delivery service to the address indicated by the Customer on making the order.

b)     Puro is entitled to appoint and replace the delivery service at its own discretion, at any moment.

c)     The name of the delivery service will be indicated to the Customer in the order confirmation.

d)     The order and delivery status tracing procedures will be available according to the procedures of the delivery service indicated.

e)     The absence of personnel suitable for receiving the products at the address communicated by the Customer may lead to delays in delivery or the obligation for the Customer of collecting the products purchased at the offices of the delivery service, according to the procedures of the delivery service indicated.

f)     Custom procedures, force majeure or unforeseen accident, or absence of personnel suitable for receiving the products at the address communicated by the Customer may lead to delays in delivery or the obligation for the Customer of collecting the products purchased at the offices of the delivery service, according to the procedures of the delivery service indicated and eventual warehousing cost.

ARTICLE 12 – Invoice

a)     For each order made on the to Puro website, Puro issues an invoice on the material sent, which will be transmitted via e-mail following purchase.

b)     For issuing of the invoice, the information provided by the Customer during the purchase procedure will be considered as valid and binding.

c)     After the invoice is issued, it will not be possible to make any change to the data indicated on it.

ARTICLE 13 – Liability

a)     Puro does not accept any liability for disservices attributable to reasons of force majeure or chance, even when dependent upon malfunctioning and disservices of the Internet, if it is unable to fulfil the order within the times contemplated by the contract.

b)     Availability of each article is purely indicative and not contractual in nature and the vendor may not be held liable in the case of unavailability of one or more products.

c)     The products indicated on the Puro website are exclusively sold for the use indicated there. Any improper use or use for purposes other than those indicated on the website are at the sole and exclusive expense and liability of the Customer.

ARTICLE 14 – Access to the website and intellectual property thereof

a)     The Customer is entitled to access the website for consultation and making purchases.

b)     No other use is permitted of the website and its contents, particularly commercial use.

c)     The integrity of the elements on this website, whether acoustic or visual, the relative technology used and its contents in any form are the property of Puro and are protected by intellectual property rights.

d)     Any misuse or infringement of property rights will be notified to the competent authorities and appropriate legal action taken.

ARTICLE 15 – Cookies

a)     Cookies are electronic files which register information on the Customer's browsing on the website (pages consulted, preferred contents, etc.).

b)     Puro does not use cookies to send advertising messages, but solely to collect statistical information during users' visits, in order to improve its Puro website. In particular, Puro does not use Flash Cookies.

c)     If they wish, the users may block cookies through a simple setting in the preferences of the Internet browser used.

d)     In any case, the user is authorised to deny use of cookies by denying consent in the specific section of the information and request for consent document, contained in the registration section.

ARTICLE 16 – Validity of the agreements

a)     The sale contract between Puro and the Customer is governed by these general terms and the specific purchase indications contained in the order and the order confirmation.

b)    If one or more of the parties to the contract as identified is considered invalid or declared so in accordance with the law and following a decision of the court of competent jurisdiction, the other requirements will continue to be fully applicable and effective.

ARTICLE 17 – Applicable law, jurisdiction and settlement of disputes.

a)     This contract is governed by Italian law and, in particular, by the regulations contained in section II, paragraph I, title III, part III of the Consumer Code. Any dispute which is not friendly settled will be referred to the exclusive competent jurisdiction of the Court in the place of residence or domicile of the Customer, if located within the territory of the Italian state.

b)     If the Customer is not resident in Italian territory, Italian law will be applicable and the court of competent jurisdiction will be the one in the place of residence of 1 Idea.

c)     In the case of a dispute over the contents, interpretation and fulfilment of the contract, Puro, if necessary and at its own discretion, will assist settlement of the dispute through a conciliation procedure via ICT. In this case, the Customer will be contacted via e-mail by Puro or directly by the ICT conciliator, with a request for consent for conciliation via ICT.

d)     The Customer may, in any case, contact the judicial authorities.