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Customer Service

Customer Service

Customer Service

Questions about registration and payments

I can't register, how do I edit the ID field?
The "id "is a particular read-only field, it is not necessary to fill it manually.
The field is automatically filled (and corresponds to the e-mail that is inserted) when, after entering the e-mail address, you go to another field of the registration form.
If it does not work automatically is probably because your browser (Internet Explorer, Firefox, Chrome, Safari etc.) uses the automatic field population.
In this case the email address must be entered without using the automatic completion.

What are the accepted payment methods?
Payment can be made in the following ways:

  • Credit cards Visa, Mastercard, Maestro
  • Prepaid Visa Electron, Postepay, rechargeable Mastercard
  • PayPal

Is it safe to pay on the Puro website?
For payment we rely on the services of the bank and / or PayPal, depending on the method of payment, which handle all the  aspects (security, privacy, etc.)

Why I'm not able to finalize the order?
Could it be that the country in which you are willing to ship the products do not use the euro (€) as its currency.

I still cannot find the answers I need, what do I do now?
In this case please contact out Cstomer Care via the Request form on the left.

Questions about shipping

How do I know if you deliver to my country?
Through our On-Line Store products can currently be shipped only in the countries that use the euro (€) as its currency.

What are the delivery times?
The delivery times start from the moment the package is given to the courier and they are 2-3 days for Italy and 3-4 days for abroad.
Only working days shall be considered (therefore excluding Sat / Sun and any festivities, during which the courier will not delivery).

Which is the courier used for the delivery?
The carrier used is TNT.

What happens if at the time of delivery there is no one to receive the package?
The courier will leave a note and will carry out the second and final delivery attempt.

Is it possible to choose the courier or delivery method?
Not at the moment.

How do I view my order status?
Once logged in it can be found in the order history.

How do I track my order?
Once logged in you have to go in the order history and click on the Tracking button.

I still cannot find the answers I need, what do I do now?
In this case please contact out Cstomer Care via the Request form on the left.

Questions about my order

How do I edit my order?
Once logged in you have to go in the order history and click on the Modify button.

How do I cancel my order?
Once logged in you have to go in the order history and click on the Cancel button.

I still cannot find the answers I need, what do I do now?
In this case please contact out Cstomer Care via the Request form on the left

Questions about exchanges and refunds

What happens if the product received is not to my liking?
Once logged in you have to go in the order history and click on the Return button ​​specifying the reason for the return.

What do I do in case of defective product?
Once logged in you have to go in the order history and click on the Return button ​​specifying the defect found.

The product has broken, how can I contact you?
Once logged in you have to go in the order history and click on the Return button ​​specifying the defect found (it doesn't switch on, it is broken, etc).

I still cannot find the answers I need, what do I do now?
In this case please contact out Cstomer Care via the Request form on the left.

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