BLACK FRIDAY FREQUENTLY ASKED QUESTIONS
What is the end date of Puro’s Black Friday?
Puro’s Black Friday ends at 23:59 on 27 November, subject to stock-out.
Can I use a discount code in conjunction with a Black Friday promotion?
All coupon codes linked to personal or corporate promotional discounts remain active during the Black Friday offer days.
Offers cannot be combined.
How many products can I buy?
No limitation! You can buy as many products as you like during Black Friday, as long as they are in stock.
Can I buy Puro products if I live outside Europe?
The Puro online shop sells products throughout Italy and Europe. However, unfortunately, countries such as Switzerland, the United Kingdom and some islands do not fall within our coverage area.
The product I want is out of stock. Will it be restocked?
To stay updated on restockings please enter your email to be notified when the product is back in stock.
If you are subscribed to Puro’s newsletter you can get benefits and discounts.
What payment methods are accepted during Black Friday?
The payment methods during Black Friday remain unchanged.
You can pay by credit card, American Express, Visa, Mastercard, PayPal, Apple Pay, Google Pay, Klarna and many other options.
How do I know if my order was successful?
After you have completed payment of your order, you will receive a confirmation by e-mail to the address you provided.
If you notice any errors in the confirmation, please notify us immediately via the contact form, indicating the order number and your message.
What should I do if I do not receive an order confirmation?
Check your junk mail folder and make sure that the e-mail address provided in your order is correct.
If problems persist, check that the payment transaction was successful.
What happens if a product I purchased during Black Friday is out of stock?
We would be very sorry if this happened, but we will refund your order as soon as possible.
When will I receive my order?
Normally, orders are processed within 1-2 days, but during Black Friday, it may take 3-5 days.
Please be assured that we will do our best to process your order as soon as possible.
You will receive an e-mail notification when your order is shipped, where you will be given the tracking number and all references to track your order.
Please note that during the Black Friday promotional period, delays may occur due to congestion of courier shipments.
For shipping information, you can contact us using the form in the “Write Us” section, indicating your order number and your request.
How does the return work for purchases made during Black Friday?
As with all orders on our online shop, you can request a return within 30 days of purchase, provided that the product and its packaging are in perfect condition.
To request a return, please fill out the form in the “Write Us” section, indicating the order number and the reason for the return. Our customer service will handle your request as quickly as possible.
For further details, please consult our return policy.
How can I contact customer service if I have questions or problems during Black Friday?
You can contact our customer service department by filling out the form under “Write Us“.
We will be happy to assist you.